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CallCorp Contact Center

Accessing the Contact Center Knowledge Base
Overview: The CallCorp Contact Center knowledge base is a great way to quickly find answers to many of your support questions.  To access and use the C...
Fri, May 3, 2024 at 7:30 AM
Agent Experience - The Basics - WebRTC
A white label / unbranded copy of this article is attached at the foot of the article Logging into the Agent Experience The Agent Experience is the app...
Sun, Mar 31, 2024 at 2:35 PM
Agent Experience - The Basics - Desk Phone
Set the Agent Experience to use PSTN The Agent Experience is the application from which a CallCorp agent makes, receives and manages calls (or other intera...
Tue, Mar 14, 2023 at 12:54 PM
Audio - Checking Sound Settings
This guide explains the basic troubleshooting steps for when an agent cannot pass the Audio Check when logging into the Agent Experience on a Windows comput...
Fri, Jul 12, 2024 at 10:00 AM
Audio - Recommended Headsets
Executive Summary Many customers are looking for a curated list of recommended headsets that are fully compatible with the product. This article will assis...
Sat, Jun 22, 2024 at 11:23 AM
Capturing Console Logs - Agent Experience
Console Logs - Agent Experience This article explains how to capture Browser console logs from the Agent Experience. To capture logs from the Desktop Exper...
Wed, Nov 29, 2023 at 12:44 AM
Capturing Console Logs - Desktop Experience
Console Logs - Desktop Experience This article explains how to capture Browser console logs from the Desktop Experience. To capture logs from the Agent Exp...
Wed, Nov 29, 2023 at 12:44 AM
Checking your current CallCorp BAND
Checking your current CallCorp BAND CallCorp Contact Center comprises two active "BANDS" (known as BND2 and BND3) on which a customer may reside ...
Sun, Mar 10, 2024 at 2:13 PM
Clearing the Browser Cache in Google Chrome
Purpose In certain circumstances, we may recommend that you ask your CallCorp users to clear their browser cache before logging on. This may be necessa...
Fri, Jun 21, 2024 at 1:26 AM
Clearing the Browser Cache in Microsoft Edge
Purpose In certain circumstances, we may recommend that you ask your CCPro users to clear their browser cache before logging on. This may be necessary ...
Thu, Aug 22, 2024 at 4:00 AM
Fixing Microphone Setting Missing from iOS App
Fixing Microphone Setting Missing from iOS App Occasionally, agents using the iOS app see an issue where the microphone setting is missing completely from ...
Fri, Oct 18, 2024 at 5:46 AM
Getting Started with CallCorp APIs
Getting Started with CallCorp APIs The API examples below will guide you in accessing information on call/interaction sessions and user activity. Data Fo...
Wed, Sep 11, 2024 at 1:07 PM
How to Register for A2P 10DLC
10DLC Registration for A2P SMS Brands & Campaigns In 2021, US and Canadian mobile network operators (MNOs) created a formal process to legitimize Appli...
Tue, Oct 29, 2024 at 8:54 AM
Managing Call Recordings
Managing Call Recordings If you have Call Recordings enabled on a queue, this article shows you how to access those recordings via the Contact centre's...
Tue, Mar 19, 2024 at 6:17 AM
Minimum Requirements for CallCorp Contact Center
Minimum Requirements for CallCorp Contact Center To ensure optimal performance when accessing the contact center, running Screen Recording, or using the De...
Tue, Oct 8, 2024 at 8:11 AM
Prevent Browser Tabs Going to Sleep
Browser Tabs Going to Sleep By default, the Google Chrome and Microsoft Edge browsers put tabs to sleep after one hour of no active use. When it does so it...
Sat, Feb 17, 2024 at 4:01 AM
Preview Dialer: Invalid CSV File Error
Invalid CSV File Error Sometimes, when uploading a new CSV list to the Preview Dialer, the following error can be encountered: This error usually means th...
Thu, Jan 4, 2024 at 1:56 AM
Product Idea Submissions
What is an Idea Submission? An idea submission is used where a Partner has identified a feature or piece of functionality that they would like to see in...
Fri, Jun 7, 2024 at 3:37 AM
Registering US SMS/MMS Phone Numbers for A2P 10DLC
10DLC: Registering SMS/MMS Phone Numbers In 2023, U.S. carriers implemented stricter filtering measures for A2P 10-digit long code SMS and MMS messages sen...
Tue, Oct 29, 2024 at 10:56 AM
Running a Wireshark Capture
Running a Wireshark Capture This article explains how to run a Wireshark Capture on a phone that is using one of CallCorp's SIP solutions. If you are r...
Mon, Jul 10, 2023 at 7:59 AM
Turning Off Voicemail for Individual Contact Center Agents
    Turning Off Voicemail This article explains how to set individual agents within CallCorp Contact Centre so that other agents CANNOT leave voicemails ...
Tue, Mar 14, 2023 at 12:57 PM
Understanding the Session Details Screen
The Session Details screen is a useful tool that allows interested parties, such as Contact Center Managers, to view details of an individual agent and thei...
Fri, May 31, 2024 at 1:12 AM
Using the CallCorp Support Portal
The CallCorp Support Portal Our support portal has been designed to simplify the raising, managing and updating of CallCorp Support Tickets. You can now ra...
Fri, Mar 1, 2024 at 10:38 AM