Turning Off Voicemail
This article explains how to set individual agents within CallCorp Contact Centre so that other agents CANNOT leave voicemails for them.
Step 1
Go to Administration > Users > Extensions.
Search for your agent and click the pencil to edit it.
Step 2
Click on the Voicemail tab and untick Send to Email
Step 3
Click on the Forwarding tab.
There are four options:
On Do Not Disturb
When Not Logged In
When Busy
On No Answer
All four of these need to be set to Forward to External
As you set each one, you will be presented with a corresponding options box as below.
Tick the option Disable Press 1 to Connect
Then press ADD ANOTHER +
Now, in the box that opens, enter the number you assigned to the No Voicemail flow earlier.
You can enter a description if you need to, but this is not necessary.
Repeat this activity for the other three sections on this page.
Then, at the bottom untick Finally Send to Voice Mail
Once you have done that, click SAVE at the very top.
You will need to carry out the above for EACH agent |